Director of Information Technology Services, Application Services
Salary:
$138,722.
00 - $151,952.
00 Annually Location :
Dearborn, MI Job Type:
Full-Time Job Number:
202200216 Division:
Data and Voice Communication Department:
Data and Voice Communications Opening Date:
06/26/2023 Closing Date:
Continuous Job Description Summary Henry Ford College presents an opportunity for a Director of Information Technology Services - Applications Services.
The Director of Information Technology Services - Applications Services is a crucial management leadership position responsible for overseeing the selection, implementation, and maintenance of administrative software that serves the essential business functions of the College.
This position provides expert guidance, direction, and leadership for IT strategic planning, long-term needs, execution, and implementation of enterprise IT systems in accordance with the mission, core values, and purposes of the College.
The IT Director is responsible for the management, administration development, and support for the Colleague ERP system and its supporting systems.
In addition, this position oversees the creation and maintenance of the College's accessibility functions.
The IT Director oversees multiple productions, test, and development environments involving application installations, software upgrades, migrations, performance monitoring, tuning, and system replication.
The IT Director researches a variety of internal customer requests and will be responsible for enhancements, changes, and project management for business-related technology implementations.
Core Competencies and Qualifications The IT Director position typically requires a minimum of a bachelor's degree in Information Technology, Business Administration, Computer Systems/Science, or related field, and/or an equivalent combination of education and experience managing IT software implementation projects and an IT team.
Education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.
Provides expert guidance, direction, and leadership regarding the College's selection and use of technologies.
Leads the IT organization's functions, determines long-term needs, and pursues purchases and contracts that will aid in accomplishing business objectives.
Responsible for budgeting, strategic planning, and forecasting.
Relies on extensive knowledge and professional discretion to achieve goals.
Manages others.
Significant ingenuity and flexibility are expected.
Leadership - Develops strategic plans to anticipate future resource needs and accurately identifies, tracks, and prioritizes existing resource needs; monitors resource availability and makes contingency plans to ensure the availability of adequate resources in the event of unforeseen circumstances.
Problem Solving -Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Data Systems - Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification, and use of data handling and computing systems.
Data Management - Knowledge of data management principles, procedures, and tools, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data archiving, and data standardization processes.
Information Resources Strategy and Planning - Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, functional analysis, contingency planning, and disaster recovery.
Budget Administration -Knowledge of budget administration and analysis, including preparing, justifying, reporting on, and executing the budget; and the relationships among program, budget, accounting, and reporting systems.
Additionally, the most successful candidates will have a career that reflects the following unique competencies:
Applied Technical Skills Ten years or more of relevant experience including five years of progressively responsible management/leadership/supervisory experience of computer systems management, information technology, systems analysis and design, ERP systems implementation and upgrades, end-user support systems, and business intelligence reporting systems required.
Ten or more years of experience in higher education.
Advanced knowledge of systems analysis and administrative IT systems (ERP); demonstrated proficiency in the incorporation of multiple information systems.
Ability to develop and document information processes.
High level of knowledge of industry best practices established for business intelligence reporting.
Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set, and achieve strategic objectives, and manage a budget.
Analytical Skills Possess a proactive approach with strong customer service orientation.
Demonstrates a results-based leadership style with strong impact and influencing skills.
Strong analytical skills, process-focused problem analysis, and problem resolution.
Demonstrated ability to use complex analytic judgment and ingenuity to plan and perform difficult work where only general methods may be available.
Demonstrated ability to create new processes and procedures where existing methods do not exist, particularly focused on analyzing new external mandates and internal priorities to develop accurate and efficient responses.
Strong desire to work with highly complicated technical projects and problems which require exceptional judgment, considerable ingenuity, and initiative in dealing with factors not easily evaluated.
Operational Excellence Skills Ability to develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on College operations.
Excellent time management skills, balancing multiple priorities and remaining highly productive.
Ability to work independently or on cross-functional teams to lead the design and development of complex datasets and reports to achieve customer objectives.
Confidence to make decisions carrying a great deal of responsibility for which there is little or no precedent.
Demonstrated interest in professional development and learning new skills, processes, and technologies.
Ability to meet critical established deadlines.
Experience with negotiating/procuring/delivering hardware/software technologies and platforms.
Prior budget experience as it relates to operating and capital expenses is required.
Effectively and economically manage and supervise information technology operations and staff.
Collaborative Skills Ability to communicate professionally and effectively, both written and verbally, with individuals at all levels of the organization, external contacts, customers, and potential customers.
This includes the ability to explain highly technical solutions in layman's terminology.
Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization.
Progressive, flexible, and team-oriented approach.
Strong leadership skills.
.
Excellent oral and written communication skills Ability to determine the direction of and convey a vision of Web and Applications Services' strategic future to staff.
Ability to develop and promote a department culture that is conducive to effective relationships among diverse teams and audiences, coordinating projects with multiple stakeholders as it relates to complex reporting and data analysis.
Excellent interpersonal, written, and verbal communication skills; the ability to present and communicate complex, technical information to a broad range of technical and non-technical staff verbally and in writing is essential.
Essential Duties and Responsibilities The Director of Information Technology Services - Applications Services will:
Be responsible for the daily operations of the Applications Services areas as well as developing the strategic direction of the area.
This is a hands-on managerial role requiring working side-by-side with staff to administer ITS operations.
Collaborate with the Director of Network and Infrastructure to find innovative technology solutions and ensure that all systems work effectively and efficiently.
Work with the technical staff to develop innovative information technologies and develops plans to implement the technologies.
Integrate the tactical goals of Application Services with the overall goals of ITS in support of the overall mission of Henry Ford College.
Evaluate existing technologies and research new technologies.
Supervise professional and administrative staff and oversee the work of consultants.
Manage technology operations, including the College's ERP system, database, imaging, reporting, web applications development, and user services and support.
Work with the Vice President of Financial, Facility, IT & Auxiliary Services to develop the departmental budget and administration of the approved budget, including maintenance of equipment and supplies inventory and budgetary control.
Work with individual users to determine needs, offer creative and innovative solutions, develop detailed project specifications, and lead teams to build the systems required to support the College's business environment.
Provide support and be the key contact between the College and contracted technical support personnel in this area.
Work closely with the computer service provider to ensure availability and appropriateness of contracted resources, including systems upgrades and other contract compliance issues.
Provide direct, front-line supervision of assigned ITS staff, contract employees, and co-op students supporting the institutional software systems, including developing work schedules and project assignments, training, staff development, and custom programming.
Direct and work with the College's Web Architect to plot the direction of the College's web-based infrastructure and provide support and guidance in achieving web infrastructure goals.
Work cooperatively with users across all campuses.
Keep abreast of current and emerging technologies that directly impact upon the area of responsibility and undergo periodic training as deemed necessary by the Vice President of Strategy and Information Serve as primary contact with all vendors related to the support and maintenance of the institution's ERP system and related software, including participation with the software User's Group.
Coordinate activities with vendors and outside consultants to provide support for Colleague system integration.
Provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about Colleague.
Oversee user accounts application security classes access level setup for users.
Track, troubleshoot, and resolve Colleague software and interface issues, including working directly with end-users and IT staff.
Manage issues regarding single sign-on account access.
Plan and manage the implementation and support of new modules and features of Colleague.
Coordinate the implementation of new interfaces, migrations, vendor patches, year-end regulatory patches, and system upgrades.
Provide documentation for the ERP system and database patching processes, including gathering, distributing, and documenting all information on patch impact, recommending patches to apply, and scheduling patch applications.
Work with server administrators regarding desired enhancements to the Colleague system, including providing technical expertise and recommendations for setup and configuration.
Ensure that complete documentation of all systems, applications, security, and network configurations is maintained and current.
Evaluate and recommend the purchase of hardware, software, and technical services.
Assist in the creation of work plans and planning documents.
Document customized processes, procedures, and code in support of applications.
Perform other related duties as assigned.
Additional Information This description is intended to indicate the general duties and responsibilities required of the employee assigned to this title.
It is not intended to be an exhaustive list of all the duties and responsibilities that may be required.
REWARDS THAT LAST A LIFETIME Henry Ford College takes great pride in offering a variety of comprehensive and industry-leading programs and resources to support the health and well-being of our team members and their families.
Being an industry leader means giving back to our most valuable asset - our employees.
HFC Offers:
Employee assistance program 403B and 457B saving and retirement plans with Roth contribution options Vacation time/PTO Holidays Tuition waiver Comprehensive medical insurance Employer paid vision and dental Long/short term disability Flex spending and health saving accounts Professional Development opportunities 01 Do you have a college degree a bachelor's degree in Information Technology, Business Administration, Computer Systems/Science, or related field, and/or an equivalent combination of education and experience managing IT software implementation projects and an IT team? Yes No 02 Do you have Ten years or more of relevant experience including five years of progressively responsible management/leadership/supervisory experience of computer systems management, information technology, systems analysis and design, ERP systems implementation and upgrades, end-user support systems, and business intelligence reporting systems AND in higher education? Yes No Required Question Recommended Skills Administration Analytical Application Security Backup Business Administration Business Intelligence Estimated Salary: $20 to $28 per hour based on qualifications.
$138,722.
00 - $151,952.
00 Annually Location :
Dearborn, MI Job Type:
Full-Time Job Number:
202200216 Division:
Data and Voice Communication Department:
Data and Voice Communications Opening Date:
06/26/2023 Closing Date:
Continuous Job Description Summary Henry Ford College presents an opportunity for a Director of Information Technology Services - Applications Services.
The Director of Information Technology Services - Applications Services is a crucial management leadership position responsible for overseeing the selection, implementation, and maintenance of administrative software that serves the essential business functions of the College.
This position provides expert guidance, direction, and leadership for IT strategic planning, long-term needs, execution, and implementation of enterprise IT systems in accordance with the mission, core values, and purposes of the College.
The IT Director is responsible for the management, administration development, and support for the Colleague ERP system and its supporting systems.
In addition, this position oversees the creation and maintenance of the College's accessibility functions.
The IT Director oversees multiple productions, test, and development environments involving application installations, software upgrades, migrations, performance monitoring, tuning, and system replication.
The IT Director researches a variety of internal customer requests and will be responsible for enhancements, changes, and project management for business-related technology implementations.
Core Competencies and Qualifications The IT Director position typically requires a minimum of a bachelor's degree in Information Technology, Business Administration, Computer Systems/Science, or related field, and/or an equivalent combination of education and experience managing IT software implementation projects and an IT team.
Education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.
Provides expert guidance, direction, and leadership regarding the College's selection and use of technologies.
Leads the IT organization's functions, determines long-term needs, and pursues purchases and contracts that will aid in accomplishing business objectives.
Responsible for budgeting, strategic planning, and forecasting.
Relies on extensive knowledge and professional discretion to achieve goals.
Manages others.
Significant ingenuity and flexibility are expected.
Leadership - Develops strategic plans to anticipate future resource needs and accurately identifies, tracks, and prioritizes existing resource needs; monitors resource availability and makes contingency plans to ensure the availability of adequate resources in the event of unforeseen circumstances.
Problem Solving -Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Data Systems - Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification, and use of data handling and computing systems.
Data Management - Knowledge of data management principles, procedures, and tools, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data archiving, and data standardization processes.
Information Resources Strategy and Planning - Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, functional analysis, contingency planning, and disaster recovery.
Budget Administration -Knowledge of budget administration and analysis, including preparing, justifying, reporting on, and executing the budget; and the relationships among program, budget, accounting, and reporting systems.
Additionally, the most successful candidates will have a career that reflects the following unique competencies:
Applied Technical Skills Ten years or more of relevant experience including five years of progressively responsible management/leadership/supervisory experience of computer systems management, information technology, systems analysis and design, ERP systems implementation and upgrades, end-user support systems, and business intelligence reporting systems required.
Ten or more years of experience in higher education.
Advanced knowledge of systems analysis and administrative IT systems (ERP); demonstrated proficiency in the incorporation of multiple information systems.
Ability to develop and document information processes.
High level of knowledge of industry best practices established for business intelligence reporting.
Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set, and achieve strategic objectives, and manage a budget.
Analytical Skills Possess a proactive approach with strong customer service orientation.
Demonstrates a results-based leadership style with strong impact and influencing skills.
Strong analytical skills, process-focused problem analysis, and problem resolution.
Demonstrated ability to use complex analytic judgment and ingenuity to plan and perform difficult work where only general methods may be available.
Demonstrated ability to create new processes and procedures where existing methods do not exist, particularly focused on analyzing new external mandates and internal priorities to develop accurate and efficient responses.
Strong desire to work with highly complicated technical projects and problems which require exceptional judgment, considerable ingenuity, and initiative in dealing with factors not easily evaluated.
Operational Excellence Skills Ability to develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have an impact on College operations.
Excellent time management skills, balancing multiple priorities and remaining highly productive.
Ability to work independently or on cross-functional teams to lead the design and development of complex datasets and reports to achieve customer objectives.
Confidence to make decisions carrying a great deal of responsibility for which there is little or no precedent.
Demonstrated interest in professional development and learning new skills, processes, and technologies.
Ability to meet critical established deadlines.
Experience with negotiating/procuring/delivering hardware/software technologies and platforms.
Prior budget experience as it relates to operating and capital expenses is required.
Effectively and economically manage and supervise information technology operations and staff.
Collaborative Skills Ability to communicate professionally and effectively, both written and verbally, with individuals at all levels of the organization, external contacts, customers, and potential customers.
This includes the ability to explain highly technical solutions in layman's terminology.
Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization.
Progressive, flexible, and team-oriented approach.
Strong leadership skills.
.
Excellent oral and written communication skills Ability to determine the direction of and convey a vision of Web and Applications Services' strategic future to staff.
Ability to develop and promote a department culture that is conducive to effective relationships among diverse teams and audiences, coordinating projects with multiple stakeholders as it relates to complex reporting and data analysis.
Excellent interpersonal, written, and verbal communication skills; the ability to present and communicate complex, technical information to a broad range of technical and non-technical staff verbally and in writing is essential.
Essential Duties and Responsibilities The Director of Information Technology Services - Applications Services will:
Be responsible for the daily operations of the Applications Services areas as well as developing the strategic direction of the area.
This is a hands-on managerial role requiring working side-by-side with staff to administer ITS operations.
Collaborate with the Director of Network and Infrastructure to find innovative technology solutions and ensure that all systems work effectively and efficiently.
Work with the technical staff to develop innovative information technologies and develops plans to implement the technologies.
Integrate the tactical goals of Application Services with the overall goals of ITS in support of the overall mission of Henry Ford College.
Evaluate existing technologies and research new technologies.
Supervise professional and administrative staff and oversee the work of consultants.
Manage technology operations, including the College's ERP system, database, imaging, reporting, web applications development, and user services and support.
Work with the Vice President of Financial, Facility, IT & Auxiliary Services to develop the departmental budget and administration of the approved budget, including maintenance of equipment and supplies inventory and budgetary control.
Work with individual users to determine needs, offer creative and innovative solutions, develop detailed project specifications, and lead teams to build the systems required to support the College's business environment.
Provide support and be the key contact between the College and contracted technical support personnel in this area.
Work closely with the computer service provider to ensure availability and appropriateness of contracted resources, including systems upgrades and other contract compliance issues.
Provide direct, front-line supervision of assigned ITS staff, contract employees, and co-op students supporting the institutional software systems, including developing work schedules and project assignments, training, staff development, and custom programming.
Direct and work with the College's Web Architect to plot the direction of the College's web-based infrastructure and provide support and guidance in achieving web infrastructure goals.
Work cooperatively with users across all campuses.
Keep abreast of current and emerging technologies that directly impact upon the area of responsibility and undergo periodic training as deemed necessary by the Vice President of Strategy and Information Serve as primary contact with all vendors related to the support and maintenance of the institution's ERP system and related software, including participation with the software User's Group.
Coordinate activities with vendors and outside consultants to provide support for Colleague system integration.
Provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about Colleague.
Oversee user accounts application security classes access level setup for users.
Track, troubleshoot, and resolve Colleague software and interface issues, including working directly with end-users and IT staff.
Manage issues regarding single sign-on account access.
Plan and manage the implementation and support of new modules and features of Colleague.
Coordinate the implementation of new interfaces, migrations, vendor patches, year-end regulatory patches, and system upgrades.
Provide documentation for the ERP system and database patching processes, including gathering, distributing, and documenting all information on patch impact, recommending patches to apply, and scheduling patch applications.
Work with server administrators regarding desired enhancements to the Colleague system, including providing technical expertise and recommendations for setup and configuration.
Ensure that complete documentation of all systems, applications, security, and network configurations is maintained and current.
Evaluate and recommend the purchase of hardware, software, and technical services.
Assist in the creation of work plans and planning documents.
Document customized processes, procedures, and code in support of applications.
Perform other related duties as assigned.
Additional Information This description is intended to indicate the general duties and responsibilities required of the employee assigned to this title.
It is not intended to be an exhaustive list of all the duties and responsibilities that may be required.
REWARDS THAT LAST A LIFETIME Henry Ford College takes great pride in offering a variety of comprehensive and industry-leading programs and resources to support the health and well-being of our team members and their families.
Being an industry leader means giving back to our most valuable asset - our employees.
HFC Offers:
Employee assistance program 403B and 457B saving and retirement plans with Roth contribution options Vacation time/PTO Holidays Tuition waiver Comprehensive medical insurance Employer paid vision and dental Long/short term disability Flex spending and health saving accounts Professional Development opportunities 01 Do you have a college degree a bachelor's degree in Information Technology, Business Administration, Computer Systems/Science, or related field, and/or an equivalent combination of education and experience managing IT software implementation projects and an IT team? Yes No 02 Do you have Ten years or more of relevant experience including five years of progressively responsible management/leadership/supervisory experience of computer systems management, information technology, systems analysis and design, ERP systems implementation and upgrades, end-user support systems, and business intelligence reporting systems AND in higher education? Yes No Required Question Recommended Skills Administration Analytical Application Security Backup Business Administration Business Intelligence Estimated Salary: $20 to $28 per hour based on qualifications.
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