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Field Engineer II

Company Name:
CareTech Solutions
### _ Field Engineer II_
The experienced Field Engineer is responsible for evaluating, installing, configuring, testing, and repairing complex problems of user PC equipment and software. This position will also provide second and third level PC support for the hospital and its related clinics.
Responsibilities:
Assist with the day-to-day maintenance and repair of company PCs
Perform installation, configuration, move and upgrade tasks
Ensure that users are equipped with hardware and software that conform to the client's requirements; this includes PC refresh, repairing hardware and software, project work and location moves for the organization
Serve as a primary contact and troubleshooter on PC and printer related problems and requests
Communicate to management on status of problems and recommend improvements to systems
Creating and maintaining operating system images
Software and operating system deployments utilizing automation
Keep current on most recent trends and technologies, suggest improvements to bridge with other departments and keep technical knowledge current
Knowledge, Skills and Abilities (KSAs):
A strong sense of urgency and the ability to multi-task with attention to detail
The ability to work independently as well as in a team environment
Well-developed communication, organization, and customer relations skills
Strong technical skills
A positive attitude and a professional appearance
The ability to lift up to 50 pounds
Ability to be on call
Education and Experience:
Associate's degree in computer science or equivalent work experience and
3+ years of customer support in a technical field with 3 to 5 years of technical support experience
A+ Certification desired
Microsoft Certified Desktop Support Technician Certification a plus
Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch
Requisition Number: 5541
Posted: 07/07/2014

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