Delivery Assurance Field Rep
Company Name:
QuEST Global
Essential Job Functions:
Evaluate and assure supplier produced Aero-Engine parts are delivered by commitment dates as well as identify delivery issues and manage sustainable corrective improvement actions. This hybrid position requires aspects of Supply Chain Management, Procurement, Manufacturing, and Quality Assurance disciplines along with the ability to travel.
Make detailed observations, gather part and process data, interpret/analyze that data, ensure closure of engineering questions and part non-conformances.
Monitor MRP tools, Production schedules, WIP (shop floor), and Non-conformances against delivery commit dates. Estimate / revise delivery dates.
Identify bottlenecks, conduct gap analysis, create mitigation plans, generate and track action items to closure.
Work requires the natural ability to easily develop positive, customer-facing, working relationships with engineers, buyers, and program management at both the OEM and supply base levels.
Conduct part transition planning, execution, and verification work
Document, summarize, write reports, and disseminate information per requirements.
Secondary Job Functions:
Support QuEST's Project/Team Leaders and Program Mangers regarding execution and closure of statements of work or projects
Develop/Enhance work instructions to implement best practices / lessons learned and ensure repeatability of tasks
Specialized Knowledge / Skills
Supply Chain Management aspects:
History of customer facing interaction
Familiarity with MRP, Production Scheduling, Delivery estimation, Risk analysis, Crisis mitigation, and sub-tier supplier involvement
Experience with warehousing, shipping and distribution
Assessing Supplier Health / Supplier Development
Procurement aspects:
Knowledge of purchasing and quoting processes
Evaluating production capacity in a manufacturing environment
Planning Raw Material / Inventory / Tool / Buffer stocks
Manufacturing aspects:
History (breadth and depth) with manufacturing processes
Ability to read/interpret drawings including understanding of GD&T; and critical characteristics (KPCs)
Involvement with Process Planning and Production Readiness reviews
Familiarity with Control Plans and Operating/Work Instructions
Exposure to Lean methodologies and tools
Knowledge of material packaging and handling
Quality Assurance aspects:
Experience with quality systems and industry standards compliance (including process and material certs)
Knowledge of part qualification requirements (including PPAP/FAI processes)
Understanding proper Measurement/Inspection tool use and requirements
History identifying and resolving part quality and delivery issues - including utilization of formal problem solving tools and NCM requirements
Familiarity with Six Sigma methodologies, tools, terms
General:
Experience working within AS9100, ISO9001 environments
Creating work instructions
Proficiency using MS office suite
Education, Training, and Experience
AS / BS degree in Engineering or Technical field
2-7
years relevant discipline experience (preferably includes SCM, Procurement, ME, QE)
Including 2
years supplier / customer interaction
Industry specific training and certifications (preferred)
Personal Work Attributes
Self-motivated, disciplined, and organized
Passion for developing technical and business solutions
Ability to persuade and influence without authority
Superior Customer/Supplier interaction
Excellent verbal and written communication skills
Core Value Alignment:
Customer Focus: Strive to exceed our customers' expectations each and every time
Teamwork: Draw strength from teamwork / collaboration irrespective of geographical, organizational, and cultural boundaries.
Accountability: We shall be quality conscious, process disciplined and strive for continuous improvement.
Change Championship: Change is embraced, our employees are adopters of new initiatives, and we reinvent ourselves as the market demands. With the continued growth of QuEST, there are many opportunities and needs for team members to explore new disciplines, change functions, and take on leadership roles. Some of these roles and opportunities include:
Execution within multiple services
Technical Leadership
Project Management
Personnel Management
Geographic flexibility
Account Management and Sales
Enabler roles, such as Human Resources, Technology Development, and IT
Quality Management
QuEST's continued success is based on the sustained alignment to the core values. Please be prepared to discuss the alignment of your personal values to these core values.
Typical Career Paths
Technical Leadership
Responsibilities: execute increasingly complex tasks autonomously, provide technical guidance, review other team members' work, evaluate capabilities, develop team competencies, develop and improve technical processes, create technical collateral, and create technical tools.
Managerial (Team / Program) Leadership
Responsibilities: project management, personnel management, alignment of team members' efforts, set and evaluates annual goals, performance feedback, hire - onboard, and strategic business decision-making.
Physical Requirements & Work Environment:
Office and Shop Floor Environments (including supplier sites)
Services Oriented: Must be able to meet multiple commitments for QuEST's customers
Common activities include sitting, walking and standing.
Substantial amounts of telephone and computer work.
Heavily regulated industries with strict adherence to procedures
Flexibility to meet business deadlines by staying late or arriving early.
Ability to use personal transportation to visit local customer locations
Travel required: up to 90% (short duration, variable)
Due to the nature of the work, all candidates must be a U.S. Citizen or Permanent Resident.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Locations:CT (East Hartford, CT,Houston, TX,West Palm Beach, FL,Dearborn MI, San Diego, CA)
Compensation Type: Hourly
Status: Full-Time
Reports to: Team Leader
Contact:TAT@
About QuEST
QuEST Global is an Engineering Solutions company incorporated in 1997 in Schenectady, NY, with current headquarters in Singapore. QuEST's culture, focused around the QuEST core values (Customer Focus, Change Championship, Accountability, and Teamwork) as well as our passion for engineering, has allowed QuEST to be recognized as one of the leading global Engineering Services providers in the world. The company now employs over 4200 engineers with aspirations of continued successful growth and innovation.
QuEST caters to multiple high technology verticals such as Aero Engines, Aerospace and Defense, Industrial Products, Fast Moving Consumer Goods, Power Generation, Oil & Gas and Nuclear Engineering. Our portfolio of services and solutions covers all aspects of the product development and engineering process such as Product Design, Product Development, Prototyping, Testing, Certification, Manufacturing Support, Product Support (sustenance, repair, documentation, etc.), Product re-engineering, as well Consulting Services. With our diversified portfolio and geographic spread we have been able to conceptualize, design & develop, test, manufacture, certify and support different kinds of products worldwide.
QuEST Global Engineering has a Global Product Development framework that is anchored on a local-global approach to Product Engineering to ensure close co-operation between the customer teams and QuEST's Global teams. We have successfully implemented a network of collaboration across teams in 21 geographically dispersed engineering centers catering to an exclusive list of customers. With 4000
employees, QuEST is a unique company that has cracked the code for stitching multi-national engineering teams to work together as one team to serve our demanding customers providing high quality and on-time engineering services.
QuEST Global Services-NA, Inc.
333 East River Drive
East Hartford, CT 06108
QuEST Global is An Equal Opportunity/Affirmative Action Employer. EOE/AAEstimated Salary: $20 to $28 per hour based on qualifications.
QuEST Global
Essential Job Functions:
Evaluate and assure supplier produced Aero-Engine parts are delivered by commitment dates as well as identify delivery issues and manage sustainable corrective improvement actions. This hybrid position requires aspects of Supply Chain Management, Procurement, Manufacturing, and Quality Assurance disciplines along with the ability to travel.
Make detailed observations, gather part and process data, interpret/analyze that data, ensure closure of engineering questions and part non-conformances.
Monitor MRP tools, Production schedules, WIP (shop floor), and Non-conformances against delivery commit dates. Estimate / revise delivery dates.
Identify bottlenecks, conduct gap analysis, create mitigation plans, generate and track action items to closure.
Work requires the natural ability to easily develop positive, customer-facing, working relationships with engineers, buyers, and program management at both the OEM and supply base levels.
Conduct part transition planning, execution, and verification work
Document, summarize, write reports, and disseminate information per requirements.
Secondary Job Functions:
Support QuEST's Project/Team Leaders and Program Mangers regarding execution and closure of statements of work or projects
Develop/Enhance work instructions to implement best practices / lessons learned and ensure repeatability of tasks
Specialized Knowledge / Skills
Supply Chain Management aspects:
History of customer facing interaction
Familiarity with MRP, Production Scheduling, Delivery estimation, Risk analysis, Crisis mitigation, and sub-tier supplier involvement
Experience with warehousing, shipping and distribution
Assessing Supplier Health / Supplier Development
Procurement aspects:
Knowledge of purchasing and quoting processes
Evaluating production capacity in a manufacturing environment
Planning Raw Material / Inventory / Tool / Buffer stocks
Manufacturing aspects:
History (breadth and depth) with manufacturing processes
Ability to read/interpret drawings including understanding of GD&T; and critical characteristics (KPCs)
Involvement with Process Planning and Production Readiness reviews
Familiarity with Control Plans and Operating/Work Instructions
Exposure to Lean methodologies and tools
Knowledge of material packaging and handling
Quality Assurance aspects:
Experience with quality systems and industry standards compliance (including process and material certs)
Knowledge of part qualification requirements (including PPAP/FAI processes)
Understanding proper Measurement/Inspection tool use and requirements
History identifying and resolving part quality and delivery issues - including utilization of formal problem solving tools and NCM requirements
Familiarity with Six Sigma methodologies, tools, terms
General:
Experience working within AS9100, ISO9001 environments
Creating work instructions
Proficiency using MS office suite
Education, Training, and Experience
AS / BS degree in Engineering or Technical field
2-7
years relevant discipline experience (preferably includes SCM, Procurement, ME, QE)
Including 2
years supplier / customer interaction
Industry specific training and certifications (preferred)
Personal Work Attributes
Self-motivated, disciplined, and organized
Passion for developing technical and business solutions
Ability to persuade and influence without authority
Superior Customer/Supplier interaction
Excellent verbal and written communication skills
Core Value Alignment:
Customer Focus: Strive to exceed our customers' expectations each and every time
Teamwork: Draw strength from teamwork / collaboration irrespective of geographical, organizational, and cultural boundaries.
Accountability: We shall be quality conscious, process disciplined and strive for continuous improvement.
Change Championship: Change is embraced, our employees are adopters of new initiatives, and we reinvent ourselves as the market demands. With the continued growth of QuEST, there are many opportunities and needs for team members to explore new disciplines, change functions, and take on leadership roles. Some of these roles and opportunities include:
Execution within multiple services
Technical Leadership
Project Management
Personnel Management
Geographic flexibility
Account Management and Sales
Enabler roles, such as Human Resources, Technology Development, and IT
Quality Management
QuEST's continued success is based on the sustained alignment to the core values. Please be prepared to discuss the alignment of your personal values to these core values.
Typical Career Paths
Technical Leadership
Responsibilities: execute increasingly complex tasks autonomously, provide technical guidance, review other team members' work, evaluate capabilities, develop team competencies, develop and improve technical processes, create technical collateral, and create technical tools.
Managerial (Team / Program) Leadership
Responsibilities: project management, personnel management, alignment of team members' efforts, set and evaluates annual goals, performance feedback, hire - onboard, and strategic business decision-making.
Physical Requirements & Work Environment:
Office and Shop Floor Environments (including supplier sites)
Services Oriented: Must be able to meet multiple commitments for QuEST's customers
Common activities include sitting, walking and standing.
Substantial amounts of telephone and computer work.
Heavily regulated industries with strict adherence to procedures
Flexibility to meet business deadlines by staying late or arriving early.
Ability to use personal transportation to visit local customer locations
Travel required: up to 90% (short duration, variable)
Due to the nature of the work, all candidates must be a U.S. Citizen or Permanent Resident.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Locations:CT (East Hartford, CT,Houston, TX,West Palm Beach, FL,Dearborn MI, San Diego, CA)
Compensation Type: Hourly
Status: Full-Time
Reports to: Team Leader
Contact:TAT@
About QuEST
QuEST Global is an Engineering Solutions company incorporated in 1997 in Schenectady, NY, with current headquarters in Singapore. QuEST's culture, focused around the QuEST core values (Customer Focus, Change Championship, Accountability, and Teamwork) as well as our passion for engineering, has allowed QuEST to be recognized as one of the leading global Engineering Services providers in the world. The company now employs over 4200 engineers with aspirations of continued successful growth and innovation.
QuEST caters to multiple high technology verticals such as Aero Engines, Aerospace and Defense, Industrial Products, Fast Moving Consumer Goods, Power Generation, Oil & Gas and Nuclear Engineering. Our portfolio of services and solutions covers all aspects of the product development and engineering process such as Product Design, Product Development, Prototyping, Testing, Certification, Manufacturing Support, Product Support (sustenance, repair, documentation, etc.), Product re-engineering, as well Consulting Services. With our diversified portfolio and geographic spread we have been able to conceptualize, design & develop, test, manufacture, certify and support different kinds of products worldwide.
QuEST Global Engineering has a Global Product Development framework that is anchored on a local-global approach to Product Engineering to ensure close co-operation between the customer teams and QuEST's Global teams. We have successfully implemented a network of collaboration across teams in 21 geographically dispersed engineering centers catering to an exclusive list of customers. With 4000
employees, QuEST is a unique company that has cracked the code for stitching multi-national engineering teams to work together as one team to serve our demanding customers providing high quality and on-time engineering services.
QuEST Global Services-NA, Inc.
333 East River Drive
East Hartford, CT 06108
QuEST Global is An Equal Opportunity/Affirmative Action Employer. EOE/AAEstimated Salary: $20 to $28 per hour based on qualifications.
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