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ICI CX Business Integration Lead

Job Description & Qualifications
Job Description/Overview
The CX Business Integration Lead understands the current and potential needs of the business, translate those into analytics requirements and ensures data, analytics and insights are provided in a way that directly addresses the business' needs
Responsibilities:
Works closely with Customer Experience (CX) business stakeholders to understand the business strategy and current ICI needs
Understands Intelligent Customer Interaction (ICI) capabilities and determines how those capabilities can support the business in achieve their objectives
Anticipates future business needs and data-driven knowledge gaps and works with the Analytics teams to proactively develop analytics and insights to advise future business strategy
Ensures deliverables provided to the business are relevant to their needs, address the question at hand and enable them to make data driven decisions
Collaborates with Analytics Teams to develop and execute a roadmap for their assigned Domain and ensure ongoing prioritization of new requests
Supports and works to deliver continuous improvement of cross-functional transformational experiences across Ford
Provides mentoring and training to junior staff in the areas of business consulting skills and business acumen
Job Requirements:
Basic Qualifications
MBA or Master's degree in Marketing
2+ years of experience 1:1 Marketing in Automotive industry
Preferred Qualifications:
Business Integration experience highly preferred
Experience with continuous improvement of cross-functional transformational experiences
The distance between imagination and ? creation. It can be measured in years of innovation, or in moments of brilliance. When you join the Ford team discover all the benefits, rewards and development opportunities you'd expect from a diverse global leader. You'll become part of a team that is already leading the way, with ingenious solutions and attainable products ? and it is always to go further.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.



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